Terms of Service

1. Introduction

These Terms of Service (the “Terms”) are a binding agreement between AshStart Inc., a corporation incorporated under the laws of the Province of Ontario, Canada (“AshStart”, “TetBee”, “we”), and the customer that accesses or uses TetBee’s website, applications, and workplace management platform (the “Platform”).

By creating an account, joining a workplace, or otherwise using the Platform, a customer, workplace, or authorized user agrees to these Terms. TetBee is operated from Toronto, Ontario and currently serves businesses in Canada.

2. Definitions

“Customer” means the restaurant, business, or organization that registers a workplace on TetBee. “Authorized User” means any manager, staff member, contractor, or representative granted access to the Platform under that Customer’s workplace.

“Customer Data” means schedules, availability submissions, time-off and shift-trade requests, chat and post content, employee profile information, and any other operational data submitted to the Platform by a Customer or its Authorized Users.

3. Scope and Business Use

TetBee is intended for workplace and business operations, including scheduling, communication, staffing coordination, and related workflow management. It is not intended as a consumer-facing personal service.

These terms apply to free, trial, beta, partner, and paid use of TetBee unless a separate written agreement states otherwise.

4. Accounts and Workplace Responsibility

Customers are responsible for providing accurate account information, maintaining current workplace information, and controlling who is granted access as an administrator or authorized user.

A workplace remains responsible for the accuracy of employee information, internal permission decisions, and any instructions or notices it provides to its staff through TetBee.

Authorized Users must meet the minimum legal working age that applies to their workplace. Where staff members are minors, the Customer remains responsible for complying with all laws that apply to employing and communicating with minor employees.

5. Pricing, Free Access, and Partner Programs

TetBee currently offers free access, including a founding partner (“Design Partner”) program under which selected workplaces receive continued free access in exchange for operational feedback and product collaboration. Design Partner benefits apply to the specific workplace accepted into the program and are not transferable.

TetBee may introduce paid subscription plans. Plan features, pricing, and limits may change with reasonable advance notice, and no charge will be applied to a workplace without its clear agreement at the time of purchase.

6. License and Permitted Use

TetBee grants customers a limited, non-exclusive, non-transferable, and revocable right to access and use the platform during the applicable service period and only for internal business purposes.

Customers and users may not resell, sublicense, reverse engineer, copy, interfere with, or use TetBee to build or benchmark a competing product except where applicable law clearly prevents such restriction.

7. Data, Privacy, and Workplace-Controlled Information

Customers retain their rights in the operational data they submit to TetBee. TetBee may process that data as needed to provide, maintain, secure, support, and improve the service in accordance with applicable law and TetBee’s Privacy Policy.

Where a workplace uploads or manages employee schedules, availability, time-off requests, shift trade requests, contact details, or chat content, that workplace remains responsible for its own employment, notice, consent, and privacy compliance obligations.

8. Acceptable Use and Restrictions

Users may not use TetBee for unlawful activity, harassment, spam, unauthorized data extraction, security attacks, malware, credential abuse, or infringement of another party’s rights.

Users may not upload or use information in a way that violates employment law, privacy law, intellectual property law, or workplace obligations that apply to the customer or workplace.

Chat messages, posts, and other content shared through the Platform must be appropriate for a workplace. TetBee may remove content that is reported as abusive or unlawful and may suspend accounts that repeatedly violate these rules.

9. Service Availability and Support

TetBee may update, improve, suspend, or discontinue features from time to time. Reasonable efforts may be made to provide support, maintenance, and service communications, but response times and availability may vary.

TetBee does not guarantee uninterrupted or error-free operation and may perform maintenance, deployments, or emergency actions needed to protect the platform or users.

10. Intellectual Property and Feedback

TetBee and its licensors retain all rights, title, and interest in the platform, software, branding, documentation, designs, and related materials, except for customer data owned by customers or users.

If a customer or user provides suggestions, ideas, or feedback, TetBee may use them to improve the product without obligation, compensation, or restriction unless otherwise agreed in writing.

11. Confidentiality

TetBee will treat non-public customer data as confidential and use it only as reasonably necessary to operate the service, comply with law, protect the platform, or enforce agreements.

Customers must also protect the confidentiality of TetBee non-public information, including unpublished product details, internal documentation, pricing arrangements, and non-public technical materials.

12. Termination and Suspension

A customer may stop using TetBee and request account closure, subject to any applicable billing or contractual commitments. TetBee may suspend or terminate access for non-payment, misuse, legal risk, security concerns, or material breach.

After termination, access to the platform may end and some data may be deleted or retained for backup, legal, security, fraud prevention, or compliance purposes as described in the Privacy Policy or a separate agreement.

13. Disclaimer of Warranties

TetBee is provided on an as-is and as-available basis to the fullest extent permitted by law. TetBee disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free performance.

TetBee does not guarantee that the platform will satisfy every operational, employment, payroll, legal, or regulatory requirement of a workplace.

14. Limitation of Liability and Workplace Compliance

To the fullest extent permitted by law, TetBee will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages, or for lost data, service interruptions, or employment-related disputes arising from customer use of the platform.

TetBee is not an employer, payroll processor, legal advisor, HR advisor, or labor compliance service. Each workplace remains solely responsible for scheduling decisions, wage and hour compliance, overtime, breaks, staffing coverage, employee communications, and similar obligations.

15. Governing Law, Updates, and Contact

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules. Any dispute arising out of these Terms or the Platform will be resolved in the courts of the Province of Ontario, sitting in Toronto, unless applicable law requires otherwise.

TetBee may update these Terms from time to time. Where changes are material, TetBee will provide reasonable notice through the Platform or by email. Questions about these Terms: AshStart Inc., #201 – 20 Bruyeres Mews, Toronto, Ontario M5V 0G8, Canada · daegil@ashstart.com.